SpellWin Privacy Policy

Welcome to Spell Win Casino. We respect your privacy and are committed to protecting the personal data you share with us when you register, log in, deposit, play, or contact our support team. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have regarding your personal data. At SpellWin, we are committed to full transparency about our data practices and to complying with applicable data protection laws in the markets we serve, including Germany, the eurozone, New Zealand, Poland, Norway, Sweden, Canada, Australia, Brazil, Denmark, Hungary, Argentina, and Chile.

Who We Are

Spell Win Casino is owned and operated by Fortuna Games N.V., a company registered in Curaçao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad, Curaçao. We hold a valid licence issued by the Curaçao Gaming Authority, licence No. OGL/2024/112/0974, which authorises us to offer online casino and sportsbook services. As the data controller, we determine how and why your personal information is processed across our platform, available at spellwin1.io, spellwin.io, and spellwin.co.

Information We Collect

Our SpellWin platform collects several categories of information to provide our services, verify your identity, process payments, and comply with regulatory obligations. We may collect:

• Registration details such as your name, date of birth, email address, phone number, and residential address when you create a Spell Win account
• Identity verification documents, including proof of ID and proof of address, submitted for KYC checks
• Payment information related to deposits and withdrawals made via Visa, Mastercard, Skrill, Neteller, MiFinity, Apple Pay, Google Pay, or Revolut
• Your SpellWin login credentials, session data, and authentication history
• Gaming activity, including bets placed, games played, wins, losses, and bonus usage
• Technical data such as IP address, device type, browser, and location information, which helps us enforce restrictions and prevent access from unsupported jurisdictions
• Communication records when you contact our support team via live chat or email

How We Use Your Data

We use the information we collect for legitimate business purposes, including account management, fraud prevention, and regulatory compliance. When you register for a Spell Win account or use our spellwin login page to access your profile, we process your data to authenticate you and secure your account. If you claim a Spell Win no deposit bonus, request a spellwin bonus code, or redeem a spellwin promo code no deposit offer, we collect additional data to verify eligibility and prevent bonus abuse. We also use your data to:

• Verify your identity and age before allowing deposits, withdrawals, or bonus activations
• Process transactions and manage your VIP and loyalty program status
• Communicate important updates regarding your account, promotions, or the SpellWin bonus programs
• Detect and prevent fraud, money laundering, and unauthorised access
• Improve our SpellWin app, website performance, and game offering
• Comply with our licensing obligations under Curaçao law and applicable local regulations

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse traffic across spellwin1.io and our related domains. Our separate Cookie Policy provides further details on the types of cookies we use and how you can manage your preferences through your browser settings.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services, including:

• Payment processors and financial institutions handling deposits and withdrawals
• Identity verification and KYC service providers
• Game providers such as NetGame, Hacksaw Gaming, Pragmatic Play, Microgaming, NetEnt, Evolution, and Betsoft, where necessary to deliver gameplay
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required
• Fraud prevention and anti-money laundering service providers

We at Spell Win Casino verify your identity through licensed third-party providers to comply with our anti-fraud and responsible gambling obligations before processing any withdrawal request.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our SpellWin platform uses encrypted connections, restricted internal access controls, and regular security reviews. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements under our Curaçao gaming licence. Where you close your account, we may retain certain records for a period required by anti-money laundering regulations before secure deletion.

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal obligations
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent for marketing communications at any time

To exercise these rights, you may contact us using the details provided below. Our SpellWin app and website also allow you to update certain account preferences directly through your profile settings.

Responsible Gambling and Age Restrictions

We only accept registrations from individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors. We at SpellWin value transparency and encourage responsible play; if you have concerns about your gambling habits, you can contact our dedicated responsible gambling team at responsible@spellwin.com.

Restricted Jurisdictions

We do not offer our services to residents of countries where online gambling is prohibited or restricted, including but not limited to the United Kingdom, the United States and its territories, Spain, France, the Netherlands, and other listed jurisdictions. We use technical and verification measures, including IP monitoring, to enforce these restrictions, and the use of VPNs to circumvent them is not permitted.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. You can always reach Spell Win Casino support if you have questions about updates, and we recommend reviewing this page periodically for the latest version.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need assistance with identity verification, you can reach us through the following channels:

• General support: support@spellwin.com
• KYC and verification: KYC@spellwin.com
• Responsible gambling: responsible@spellwin.com
• Live chat: available 24/7 through our website and SpellWin app

Thank you for choosing Spell Win Casino. We remain committed to protecting your privacy while you enjoy our slots, live casino, jackpots, and sportsbook offering across desktop, mobile browser, and our Android and iOS applications.